Job Openings

1). EXECUTIVE – CUSTOMER CARE DEPARTMENT

REPORTS DIRECTLY TO: MANAGER – CUSTOMER CARE DEPARTMENT

KEY RESPONSIBILITIES:

Customer Care Executive would have the following responsibilities:

§  Attend to Customer’s Issues & resolve them in timely & efficient manner

§  Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively

§  Raising, following up and closure of Trouble Tickets

§  Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process

§  Follow up for Collections through timely reminders to Enterprise & Retail Customers

§  Ensuring Collections of receivables is achieved as per the set targets

§  Service & MTTR Improvement Plans

§  Identify and assess customers' needs to achieve satisfaction

§  Build sustainable relationships and trust with customer accounts through open and interactive communication

§  Generate Sales Leads

SKILLS REQUIRED:   

Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills & Characteristics:

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

ACADEMIC QUALIFICATION

§  Graduate in science preferable, any other discipline may also apply

§  NYSC Certified

EXPERIENCE

Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

2). BUSINESS DEVELOPMENT EXECUTIVE

REPORTS DIRECTLY TO: HEAD – BUSINESS DEVELOPMENT DEPARTMENT

            KEY RESPONSIBILITIES

Business Development Executive would have the following responsibilities:

• Identifying, qualifying, and securing business opportunities to meet and exceed Annual Business Plan Targets.
• Extensive mapping of the region assigned to identify potential clients for Internet Leased Line and other products & services being offered by the organization.
• Comprehensive mapping of Potential & Existing Accounts and creating a rapport with C-Level Executives
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Collaborating with sales and leadership to secure, retain, and grow accounts
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a healthy pipeline/funnel of all sales administration using CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans  
• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
• Ensuring Collections of receivables is achieved as per the set targets

SKILLS REQUIRED

       Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband
•  

Soft Skills & Characteristics:

• Excellent communication skills – Oral & Written
• Excellent interpersonal skills and ability to build rapport with customers
• Active listening and problem-solving skills
• Time Management skills
• Critical thinking skills
• Ability to identify potential leads
• Ability to communicate with managers, directors, VPs, CxOs
• Sales negotiation skills
• Ability to create strong positioning of Organization, Management and self
• Working knowledge of CRM like Salesforce, HubSpot, etc
• Knowledge of sales management, marketing, strategic management, and business planning
• Ability to do continuous follow ups with multiple collaborators
• Self-motivated and detail-oriented
• Prior experience working with Telecommunication Business Development Department
• Integrity & Honesty
• Team Player
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Excellent in MS Office

ACADEMIC QUALIFICATION

§  Master’s in Business Management or equivalent degree

§  NYSC Certified

EXPERIENCE

Minimum of 2 - 4 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.