Career
JOB-OPENINGS
Submit your CV to hr@tecpointglobal.com
General Technical Management
JOB SUMMARY
The General Manager – Technical is responsible for providing strategic and operational leadership across Project Management, Network Operations, and Technical Service Delivery. The role oversees the performance, reliability, and scalability of the company’s network infrastructure while leading and developing a high-performing technical team, including Project Managers, Field Engineers, Resident Engineers, and NOC Engineers.
This position plays a critical role in ensuring network uptime, service quality, regulatory compliance, and continuous improvement of technical operations. The Senior Manager will also collaborate closely with internal stakeholders and external partners to support business growth and deliver reliable, secure, and efficient internet services.
KEY RESPONSIBILITIES
Technical Leadership, Strategy, and Team Development
- Develop and implement technical strategies aligned with the company’s overall business objectives.
- Provide leadership, guidance, and direction to the technical team to ensure consistent, high-quality service delivery.
- Lead, manage, and mentor network engineers, field engineers, resident engineers, and NOC engineers.
- Stay current with industry trends, emerging technologies, and best practices in ISP and telecommunications operations.
- Conduct regular training and knowledge-sharing sessions to improve team capabilities.
- Foster a culture of innovation, accountability, teamwork, and continuous improvement.
- Supervise and ensure submission of daily activity reports and weekly BTS uptime reports from senior field technicians and engineers.
- Operations and Project Management
- Oversee the planning, execution, and delivery of technical projects, including network expansions, infrastructure upgrades, and new service rollouts.
- Ensure projects are completed within approved scope, timelines, and budgets.
- Coordinate with vendors, contractors, and internal teams to achieve timely and efficient project execution.
- Ensure effective resource allocation and workload distribution across technical teams.
- Identify operational and project risks and implement mitigation strategies to ensure successful outcomes.
- Network Infrastructure and Operations
- Oversee the design, deployment, maintenance, and optimization of core, access, and last-mile network infrastructure.
- Ensure high levels of network availability, reliability, and performance through proactive monitoring and troubleshooting.
- Manage network upgrades, capacity planning, and optimization to meet business and customer demands.
- Ensure compliance with industry standards, best practices, and regulatory requirements related to network security and performance.
- Service Delivery and Customer Support
- Ensure timely and effective deployment of internet services for new and existing customers.
- Collaborate with Customer Care and Technical Support teams to resolve escalated technical issues.
- Monitor Service Level Agreements (SLAs) and ensure compliance with customer expectations.
- Support continuous improvement of service quality and customer experience.
- Process Improvement and Compliance
- Develop, implement, and enforce Standard Operating Procedures (SOPs) for technical and network operations.
- Ensure compliance with regulatory bodies, including the Nigerian Communications Commission (NCC) and other relevant authorities.
- Drive data-driven decision-making to optimize network performance and operational efficiency.
- Promote process automation and standardization across technical operations.
- Stakeholder Engagement
- Work closely with Sales and Business Development teams to provide technical input for new opportunities and proposals.
- Engage with external vendors, partners, ISPs, and regulatory bodies to enhance service offerings and partnerships.
- Maintain strong working relationships with internal management and cross-functional teams.
- Disaster Recovery and Business Continuity
- Develop, implement, and regularly test disaster recovery (DR) and business continuity plans.
- Ensure backup systems and failover mechanisms are fully operational and tested.
- Provide regular reports to management on network performance, incidents, risks, and technical operations.
Qualifications and Experience
Educational Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.
- A Master’s degree is an added advantage.
Professional Experience
- Minimum of 5–10 years of experience in a technical management role within an ISP or telecommunications environment.
- Proven experience managing large-scale network infrastructure, service delivery operations, and technical teams.
- Hands-on experience with:
- Fiber optics, microwave links, GPON, FTTH
- MPLS, BGP, routing and switching
- Network security and traffic engineering
Technical Skills and Knowledge
- Strong knowledge of ISP technologies: BGP, OSPF, MPLS, VLANs, IP addressing, DNS, DHCP
- In-depth understanding of networking protocols: IPSEC, HSRP, QoS, 802.11
- Experience with network monitoring tools and IT service management platforms
- Strong understanding of data center operations, SLAs, documentation, and reporting
- Knowledge of industry standards and best practices for ISP operations
KEY RESPONSIBILITIES
- Creation, Sign Off and maintaining data of all Telecommunication Agreements signed by the company with their clients.
- Creation, Sign Off and maintaining data of all Agreements signed by the company with their partners and vendors.
- Ensuring the company functions as per the Law of Land and Legal framework is adhered to.
- Advise and represent clients in courts, before government agencies, and in private legal matters.
- Draft a wide variety of legal agreements.
- Provide advice on corporate legal issues and business matters.
- Provide internal advisory services to the business units and departments within the Company.
- Provide commercial legal support to all departmental projects and job functions.
- Accurate and timely advice the executives and employees on changes to the law affecting the company.
- Ensure the development of service level agreements for service support and delivery.
- Monitor the maintenance of the registers and other records required to be maintained by the Company under the Companies and Allied Matters Act (CAMA).
- Assist in the development of guidelines, policies, procedures.
- Analyze and review legal agreements, legislation and documents for the Board.
- Regularly ensure (internal & external) compliance with laid down guidelines, policies and procedures; investigate issues of non-compliance as may be required.
- Any other duties as may be assigned.
Grade: Customer Care Executive – 1B
Location: Head Office
Reports To: Manager – Customer Care Department
Salary: ₦900,000 – ₦1,200,000 per annum, plus other benefits
Key Responsibilities
The Customer Care Executive will be responsible for:
Attending to customer issues and resolving them in a timely and efficient manner.
Coordinating with support teams to ensure customer issues are resolved efficiently and effectively.
Raising, following up on, and closing trouble tickets.
Dispatching invoices to Enterprise and Retail customers in line with established processes.
Following up on collections through timely reminders to Enterprise and Retail customers.
Ensuring collection of receivables is achieved in line with set targets.
Supporting service and MTTR improvement plans.
Identifying and assessing customer needs to achieve customer satisfaction.
Building sustainable relationships and trust with customer accounts through open and interactive communication.
Generating sales leads.
Key Relationships
The Customer Care Executive will work closely with:
HOD/CIO/MD, TecPoint Global Solutions
HOD, Business Development Department
HOD, Customer Care Department
HOD, Project Management Department
Customers of TecPoint Global Solutions
Vendors and Partners of TecPoint Global Solutions
Skills & Competencies
Technical Knowledge
Fair knowledge of telecommunications technologies.
Knowledge of Internet Bandwidth and Leased Circuits.
Knowledge of Smart Solutions and Internet of Things (IoT).
Knowledge of Internet Broadband.
Soft Skills & Characteristics
Strong organizational skills.
Self-motivated and detail-oriented.
Ability to collaborate and coordinate effectively with team members.
Prior experience working in a Telecommunications Customer Care Department.
Strong mathematical and critical reasoning skills.
Customer Relationship Management skills.
Integrity and honesty.
Strong team-player mentality.
Excellent interpersonal skills.
Resourcefulness and a result-oriented approach.
Customer-oriented approach.
Strong oral and written communication skills.
Key Measurables
Performance will be measured against the following key indicators:
Mean Time to Resolution (MTTR)
Network Uptime
Customer Satisfaction Score (CSAT)
Total Tickets and Tickets per Customer
First Response Time (FRT)
First Contact Resolution (FCR)
Academic Qualification
Graduate in Science is preferable; candidates from other disciplines may also apply.
NYSC Certified.
Experience
Minimum of 1–3 years of experience in a Telecommunications Company or Internet Service Provider.
Fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV, and Telecommunications Operations.
FIELD ENGINEER
Department/Unit: Technical Department
Location: Ibadan & Port Harcourt
Reports To: Senior Manager – Technical / Senior Field Technician
Job Summary
The Field Engineer is responsible for installing, maintaining, and troubleshooting ISP network infrastructure to ensure seamless service delivery. The role requires on-site technical support, customer installations, network troubleshooting, and preventive maintenance.
Key Responsibilities
Installations and Maintenance
Perform wireless and microwave network installations for residential and enterprise customers.
Install and configure routers, switches, access points, modems, and other network devices.
Conduct site surveys to assess feasibility and signal strength for new deployments.
Carry out fiber splicing, termination, and OTDR testing.
Troubleshooting and Technical Support
Diagnose and resolve network outages, latency issues, and equipment failures.
Conduct RF (Radio Frequency) testing, power level checks, and interference analysis.
Use network monitoring tools to track and rectify faults in real time.
Work closely with the NOC (Network Operations Center) to resolve escalated technical issues.
Maintenance and Monitoring
Perform routine preventive and corrective maintenance on ISP infrastructure.
Inspect and maintain fiber optic cables, microwave links, and wireless networks.
Use network monitoring tools such as PRTG, MRTG, and Wireshark to detect and troubleshoot issues proactively.
When reporting at assigned BTS, ping all enterprise links connected on the BTS and submit a weekly BTS uptime maintenance report.
Documentation and Reporting
Maintain detailed service records, network diagrams, and maintenance logs.
Prepare and submit daily, weekly, and monthly reports on field activities and BTS maintenance.
Prepare and submit network monitoring and uptime reports.
Document all troubleshooting steps and solutions for future reference.
Skills & Competencies
Strong knowledge of ISP technologies, including FTTH, FTTX, Wi-Fi, and Microwave Radio.
Understanding of network protocols including TCP/IP, VLANs, BGP, OSPF, MPLS, and PPPoE.
Experience with fiber splicing, OTDR testing, and power meter readings.
Proficiency in configuring and troubleshooting routers, switches, and access points.
Ability to read and interpret network diagrams and circuit layouts.
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and under pressure.
Physical fitness and ability to work at heights using ladders or bucket trucks.
Key Performance Indicators
Performance will be measured against the following key indicators:
Total Number of Installations
Total Number of Surveys
Quality of Installation
Mean Time to Repair (MTTR) as per SLA
Work Schedule & Conditions
Field-based role with frequent travel to client sites.
Requires working at heights and in outdoor environments.
May involve after-hours and weekend support.
Education & Experience
Education
Minimum of HND/BSc in Electrical/Electronic Engineering, Computer Science, or a related field.
3+ years of experience in ISP field operations, fiber optics, and wireless networks.
Industry certifications such as CCNA, Fiber Optic Certification, Mikrotik MTCNA/MTCRE are an advantage.
Experience
Proven experience in fiber splicing, RF/microwave installations, network troubleshooting, and CPE configurations.
Experience working with network monitoring tools such as PRTG, MRTG, and Wireshark.
Strong background in configuring and maintaining routers, switches, access points, and Customer Premises Equipment (CPEs).
Experience leading field teams and training junior technicians.
Prior work with FTTH, FTTX, microwave, and enterprise network solutions is an added advantage.
TRAINER & QUALITY ASSURANCE OFFICER – CUSTOMER CARE & NOC
Location: Not specified in the JD
Reports To: Head of Operations (HOO) / Managing Director (MD)
Job Summary
The Trainer & Quality Assurance Officer is responsible for developing the skills and performance of Customer Care, NOC, and Technical Operations teams through structured training, quality assurance, coaching, and continuous process improvement while ensuring excellent service delivery.
Key Responsibilities
Training & Development
Develop and deliver training programs for Customer Care, NOC, Field Engineers, and Technical Operations teams.
Conduct onboarding, induction, and refresher training.
Develop and maintain training manuals, SOPs, troubleshooting guides, and knowledge base articles.
Assess training effectiveness through evaluations and competency assessments.
Identify skill gaps and implement coaching programs.
Support new product launches and process changes through user training.
Develop annual training calendars and certification plans.
Quality Assurance
Monitor and evaluate customer calls, emails, chats, CRM tickets, and technical processes.
Conduct QA audits on troubleshooting, ticket handling, and SLA compliance.
Monitor KPIs including FCR, AHT, CSAT, TAT, SLA Compliance, and Quality Scores.
Conduct calibration sessions with Team Leads and Supervisors.
Provide coaching and feedback based on QA findings.
Operations & Reporting
Prepare weekly and monthly training, QA, and performance reports.
Analyze trends and recommend service improvements.
Participate in incident reviews and Root Cause Analysis (RCA).
Maintain operational documentation and knowledge base.
Support continuous improvement initiatives.
Skills & Knowledge
Strong presentation, facilitation, and coaching skills.
Excellent communication and report-writing skills.
Strong analytical and problem-solving skills.
Passion for training and quality of service.
Knowledge of TCP/IP, DNS, DHCP, Routing & Switching, VLANs, Fibre, and Wireless ISP technologies.
Knowledge of CRM, Ticketing, and Network Monitoring Systems.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Strong attention to detail and ability to work in a 24/7 ISP environment.
CCNA, Network+, ITIL, or Train-the-Trainer certification is an advantage.
Reporting Structure
Reports To:
Head of Operations (HOO)
Managing Director (MD)
Works Closely With:
Customer Care Team
NOC Engineers
Field Engineers
Resident Engineers
Project Management Office (PMO)
Technical Operations Team
Human Resources
Key Performance Indicators (KPIs)
Performance will be measured against the following key indicators:
Training Completion Rate
Staff Competency Scores
QA Audit Scores
Customer Satisfaction Score (CSAT)
First Contact Resolution (FCR)
Reduction in Repeat Tickets
SLA Compliance
Knowledge Base Updates
Education & Experience
Education
Bachelor's Degree in Computer Science, Information Technology, Telecommunications, or a related field.
Experience
Minimum of 3–5 years' experience in an ISP, telecommunications, technical support, training, or quality assurance role.
JOB SUMMARY
The Enterprise Sales/Business Development Executive is responsible for driving revenue growth by identifying, developing, and converting new business opportunities for the company’s internet services and smart connectivity solutions. This role focuses on lead generation, client acquisition, account management, and relationship building with prospective and existing customers.
The Business Development Executive will work closely with management, internal departments, vendors, and partners to achieve sales targets, expand market presence, and maintain high levels of customer satisfaction. The role requires strong communication, negotiation, and relationship-management skills, along with a solid understanding of telecommunications and ISP services.
Location: Lagos, Abuja, Portharcourt
KEY RESPONSIBILITIES
- Business Development and Sales Growth
- Identify, qualify, and secure new business opportunities in line with the company’s Annual Business Plan targets.
- Conduct extensive market and regional mapping to identify potential clients for Internet Leased Line and other company products and services.
- Build and maintain a strong pipeline of prospective and existing clients across assigned regions.
- Meet or exceed monthly and annual sales targets through effective prospecting, pitching, and deal closure.
- Client Engagement and Relationship Management
- Develop and maintain strong relationships with key decision-makers, including C-level executives.
- Understand client requirements and recommend suitable internet and connectivity solutions.
- Respond to client inquiries, follow-up questions, and Requests for Proposals (RFPs).
- Ensure high levels of customer satisfaction by coordinating with internal support teams to resolve customer issues efficiently.
- Support customer retention initiatives and upsell or cross-sell relevant services.
- Sales Execution and Lead Management
- Conduct cold calls, outbound sales calls, client visits, meetings, and product demonstrations.
- Schedule and deliver presentations to potential clients at meetings, trade shows, exhibitions, and industry events.
- Maintain accurate and up-to-date records of leads, opportunities, and accounts using CRM tools (e.g., Salesforce, HubSpot, Excel).
- Manage the full sales cycle from lead generation to deal closure and post-sale handover.
- Planning, Reporting, and Coordination
- Maintain a healthy sales funnel and track sales activities using CRM and reporting tools.
- Collaborate with management on sales planning, forecasting, and performance tracking.
- Prepare and submit regular sales reports, pipeline updates, and performance summaries.
- Ensure timely collection of receivables in line with company policies and set targets.
- Work closely with internal departments, vendors, and partners to support service delivery and business growth.
Skills and Competencies
Technical and Industry Knowledge
- Fair knowledge of telecommunications and ISP technologies, including:
- Internet Bandwidth and Leased Circuits
- Internet Broadband services
- Smart Solutions and Internet of Things (IoT)
Sales and Professional Skills
- Strong sales negotiation and closing skills
- Ability to identify and qualify potential business leads
- Ability to position the organization, management, and solutions effectively
- Working knowledge of CRM platforms such as Salesforce, HubSpot, or similar tools
- Knowledge of sales management, marketing principles, strategic management, and business planning
Soft Skills
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Active listening, problem-solving, and critical-thinking skills
- Strong time management and organizational skills
- Ability to communicate effectively with managers, directors, VPs, and C-level executives
- Self-motivated, detail-oriented, and results-driven
- High level of integrity, honesty, and professionalism
- Strong team player with a customer-oriented approach
- Proficiency in Microsoft Office applications
Key Performance Indicators (KPIs)
- Order Value (Target vs Achievement)
- Lead Conversion Rate
- Sales Funnel Size and Pipeline Health
- Customer Retention Rate
- Number of Meetings and Demos Scheduled
- Adherence to Standard Operating Procedures (SOPs)
- Accuracy and timeliness of reports
- Punctuality and inter-departmental collaboration
- Vendor and partner relationship management
Work Schedule and Conditions
- Full-time, on-site role with standard working hours from 8:00 AM to 5:00 PM, Monday to Friday
- Flexibility to accommodate client meetings, events, and business travel
- May require extended working hours during sales campaigns or peak periods
- Frequent travel may be required to meet clients, prospects, and partners
- Expected to consistently meet or exceed monthly sales targets while maintaining high standards of professionalism and product knowledge
Qualifications and Experience
Educational Qualifications
- Bachelor’s degree (BSc) in Business Management or a related discipline
- NYSC discharge or exemption certificate
Professional Experience
- Minimum of 2–4 years of experience in a Telecommunications company or Internet Service Provider (ISP)
- Practical experience with:
- Internet Leased Line and Dedicated Connectivity
- Home Broadband, FTTH, FTTX
- VoIP, IPTV, and general telecommunications operations.
KEY RESPONSIBILITIES
Human Resource
- Identifying recruitment requirement in various departments of the company.
- Creating the Job Description and taking approval of the same from the HOD & Directors of the Company.
- Recruitment & selection.
- Performance management.
- Learning & development.
- Succession planning.
- Employee Rewards & Recognition management.
- Employee welfare & feedback management.
- Compensation and benefits.
- Attendance Management.
- Payroll Management in coordination with Finance Department.
- HR data and analytics.
- Creating and maintaining a Cohesive, Efficient & Productive culture in the organization.
Administration
Complete Office Administration
Accountant – Finance Department
Grade: Assistant Manager – 2A
Location: Head Office
Reports To: Managing Director
Key Responsibilities
The Assistant Manager – Accountant & Business Analyst, Finance Department, will be responsible for:
Processing accounts payable and receivable.
Utilizing database software to organize financial account information.
Handling account inquiries from internal and external sources.
Following up regularly with the Customer Care Department to contact clients and ensure payment.
Performing internal audits on financial activities as necessary.
Reviewing incoming and outgoing invoices.
Generating financial reports for review by regulatory authorities.
Creating and validating Purchase Orders to be issued to vendors upon request from the Project Management Department.
Creating customer-wise Profit & Loss Accounts.
Computing, filing, and remitting taxes such as VAT, WHT, and PAYE.
Performing bank reconciliations.
Managing inventory accounting and verification.
Computing payroll.
Key Relationships
The role will work closely with:
MD/HOD/CIO of TecPoint Global Solutions
HOD, Business Development Department
HOD, Customer Care Department
HOD, Project Management Department
Customers of TecPoint Global Solutions
Vendors and Partners of TecPoint Global Solutions
Skills & Competencies
Technical Knowledge
Fair knowledge of telecommunications technologies.
Knowledge of Internet Bandwidth and Leased Circuits.
Knowledge of Smart Solutions and Internet of Things (IoT).
Knowledge of Internet Broadband.
Soft Skills & Characteristics
Strong organizational skills.
Self-motivated and detail-oriented.
Ability to collaborate and coordinate quickly with team members when necessary.
Prior experience working with financial accounts.
Strong mathematical and critical reasoning skills.
Vendor management skills.
Integrity and honesty.
Strong team-player mentality.
Excellent interpersonal skills.
Resourcefulness and a result-oriented approach.
Customer-oriented approach.
Strong oral and written communication skills.
Key Measurables
Performance will be measured against the following key indicators:
Operating Cash Flow
Current Ratio
Quick Ratio / Acid Ratio
Net Profit Margin
Gross Profit Margin
Working Capital
Current Accounts Receivables & Payables
Accounts Payable Turnover
Account-wise P&L
Academic Qualification
Master's degree in Business Administration or Accounting is preferred.
Certified Public Accountant (CPA) qualification is preferred.
Familiarity with productivity tools, including Microsoft Office Suite.
Experience using accounting software such as FreshBooks and Tally.
Experience
Minimum of 1–4 years of experience in an Information Technology Company, with a bias for Internet of Things (IoT), Smart City Solutions, FTTH, FTTX, VoIP, IPTV, and Telecommunications Operations.
Strong experience in infrastructure management within a global technology environment.
Experience in setting up a Telecoms firm will be an added advantage.
SENIOR NETWORK OPERATIONS CENTRE (NOC) ENGINEER
Department/Unit: Technical Department
Location: Head Office
Reports To: Head of Operations / Managing Director
Job Summary
The Senior Network Operations Centre (NOC) Engineer is responsible for overseeing network operations, ensuring optimal performance, and leading the technical team, including Field Engineers, Resident Engineers, and NOC Engineers.
The role involves monitoring and maintaining network infrastructure, troubleshooting complex issues, and implementing solutions to enhance network reliability, security, and efficiency.
Key Responsibilities
Network Operations and Supervision
Oversee Field Engineers, Resident Engineers, and NOC Engineers, ensuring effective coordination and performance.
Monitor network infrastructure for availability, latency, and performance issues using advanced monitoring tools.
Diagnose, escalate, and resolve network incidents while ensuring minimal service disruption.
Implement network maintenance strategies, including patches, updates, and configuration changes.
Incident and Problem Management
Lead the response to critical network incidents and ensure timely resolution.
Conduct Root Cause Analysis (RCA) for recurring network issues and implement preventive measures.
Establish and enforce best practices for network troubleshooting and support escalation.
Network Security, Compliance, Optimization & Upgrade
Ensure compliance with NCC regulations, industry standards, and company policies.
Manage firewalls, IDS/IPS, VPNs, and other security measures to protect network infrastructure.
Monitor for DDoS attacks, data breaches, or unauthorized access attempts and take appropriate action.
Identify bottlenecks or areas for improvement and implement necessary changes or optimizations.
Optimize network configurations, capacity planning, and implement performance enhancement measures.
Plan and execute network infrastructure upgrades, expansions, and optimizations.
Analyze network traffic trends and implement QoS policies to enhance service delivery.
Work with vendors and third-party providers to resolve network-related challenges.
Documentation and Reporting
Maintain accurate and up-to-date documentation of network configurations, issues, changes, and resolutions.
Maintain network diagrams.
Document standard operating procedures.
Generate reports on network performance.
Ensure compliance with documentation standards.
Team Leadership and Coordination
Collaborate and communicate effectively with cross-functional teams, stakeholders, vendors, and customers.
Ensure clear and timely communication of network-related information.
Provide technical support and guidance while fostering positive working relationships.
Supervise and mentor Field Engineers, Resident Engineers, and NOC Engineers, providing guidance and training.
Assign tasks and ensure efficient workload distribution among the team.
Conduct performance reviews, knowledge-sharing sessions, and technical upskilling programs for team members.
Disaster Recovery and Business Continuity
Develop and test Disaster Recovery (DR) plans to ensure resilience in the event of failures.
Ensure all backup and failover mechanisms are in place and functional.
Skills & Knowledge Requirements
Skills
Expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security.
Excellent communication and collaboration skills.
Must have Network+ or CCNA certification.
Must have hands-on experience with PRTG and other network monitoring tools.
Expertise in configuring and installing various network devices and services, including routers, switches, firewalls, load balancers, VPN, and QoS.
Hands-on experience with Wireshark and other network analysis tools.
Knowledge
Strong knowledge of ISP technologies, including BGP, OSPF, MPLS, VLANs, IP addressing, DNS, and DHCP.
Strong knowledge of internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting.
Understanding of industry standards and best practices.
Deep understanding of networking protocols, including IPSEC, HSRP, BGP, OSPF, 802.11, and QoS.
Key Performance Indicators
Performance will be measured against the following key indicators:
Mean Time to Repair (MTTR) as per SLA
Network Availability
Online Ticket Closure
Internal Projects, including backhauls, router installations, and BTS installations
Work Schedule & Conditions
On-call duties for major network incidents.
Field visits when necessary to support Field Engineers and Resident Engineers.
Reporting Structure
Reports To:
Head of Operations (HOO)
Managing Director (MD)
Direct Reports:
Field Engineers
NOC Engineers
Resident Engineers
Education & Experience
Education
Bachelor's degree in Computer Science, Information Technology, or a related field.
Certifications such as CCNA, CCNP, or equivalent are preferred.
Experience
Proven experience as a NOC Engineer or in a similar network operations role.
Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, SNMP, etc.
Proficiency in network monitoring tools and technologies, including SNMP monitoring systems and packet analysers.
Familiarity with network equipment, including routers, switches, firewalls, load balancers, and related devices.
Understanding of network security principles and best practices.
Ability to analyze and interpret network traffic and logs to diagnose issues.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Fiber Engineer
Department: Technical / Network Operations
Location: Lagos, Nigeria
Reports To: Network Operations Manager / Head of Technical / General Manager – Technical
About the Role
We are looking for a Fiber Engineer to support the installation, operation, maintenance, troubleshooting, and optimization of our fiber optic network infrastructure.
The successful candidate will help ensure the availability, reliability, and optimal performance of the fiber network supporting our internet and connectivity services.
This is a hands-on technical role requiring practical experience in fiber optic installation, splicing, testing, fault diagnosis, preventive maintenance, and network restoration within an ISP or telecommunications environment.
Key Responsibilities
1. Fiber Network Installation & Deployment
Install, terminate, splice, test, and commission fiber optic cables and related network infrastructure.
Carry out Fiber-to-the-Home (FTTH) and Fiber-to-the-Business (FTTB) installations where required.
Participate in fiber rollout, expansion, and network upgrade projects.
Install and maintain fiber distribution infrastructure, including ODFs, patch panels, splice closures, splitters, and other passive network components.
Ensure all installations comply with approved technical standards and project specifications.
Conduct site surveys and provide technical recommendations before fiber deployment.
2. Fiber Splicing & Testing
Perform fusion splicing and termination of fiber optic cables.
Conduct OTDR testing to identify fiber faults, breaks, bends, attenuation, and other network issues.
Perform power meter and light source testing to measure optical power levels and link performance.
Interpret OTDR traces and test results to accurately identify fault locations.
Maintain accurate records of fiber test results and network measurements.
3. Fault Management & Troubleshooting
Monitor, diagnose, and resolve fiber network faults within agreed SLA timelines.
Respond promptly to fiber cuts, cable breaks, high attenuation, damaged infrastructure, and other network incidents.
Identify the root cause of fiber faults and implement appropriate corrective actions.
Coordinate emergency restoration activities and ensure timely restoration of affected services.
Escalate major incidents appropriately and provide regular updates to relevant stakeholders.
Conduct Root Cause Analysis (RCA) for recurring and major fiber network incidents.
4. Preventive & Corrective Maintenance
Carry out scheduled preventive maintenance on fiber infrastructure.
Inspect fiber routes, joint closures, cabinets, ODFs, and other network infrastructure.
Identify potential risks that may affect fiber availability and recommend preventive actions.
Carry out corrective maintenance to restore faulty or degraded fiber links.
Maintain accurate preventive and corrective maintenance records.
5. Network Documentation & Reporting
Maintain accurate documentation of fiber routes, network topology, fiber cores, splicing records, and test results.
Update fiber network diagrams and as-built documentation following installations or network changes.
Maintain records of fiber utilization and available capacity.
Prepare daily, weekly, and monthly reports covering installations, faults, maintenance activities, and network performance.
Ensure all assigned jobs and activities are properly documented and closed.
6. Coordination & Stakeholder Management
Work closely with the NOC, Network Engineers, Field Engineers, and Customer Support teams to resolve fiber-related issues.
Coordinate with contractors and third-party service providers during fiber deployment and restoration activities.
Liaise with customers and site representatives where required during installations and fault resolution.
Provide technical support during major network incidents and planned maintenance activities.
7. Health, Safety & Compliance
Follow all company Health, Safety, and Environmental (HSE) policies while carrying out field activities.
Ensure the proper use of Personal Protective Equipment (PPE).
Handle fiber optic tools and equipment safely.
Ensure installations and maintenance activities comply with applicable technical standards and company procedures.
Report unsafe conditions, damaged infrastructure, and potential network risks promptly.
Requirements
Educational Qualifications
Minimum of HND or Bachelor's Degree in Electrical/Electronic Engineering, Telecommunications Engineering, Computer Engineering, Physics, or a related field.
Relevant fiber optic certifications will be an added advantage.
Training or certification in FTTH/GPON technology will be an advantage.
Experience
2–5 years of relevant experience in fiber optic network operations, installation, maintenance, or troubleshooting.
Previous experience in an ISP, telecommunications company, fiber network operator, or managed service environment will be an advantage.
Demonstrable hands-on experience in fiber splicing and OTDR testing.
Experience with FTTH/FTTB deployments will be an added advantage.
Technical Skills & Knowledge
The ideal candidate should have practical knowledge of:
Fiber optic installation and maintenance
Fusion splicing
OTDR operation and trace interpretation
Optical Power Meter and Light Source testing
Fiber fault identification and restoration
FTTH/FTTB network infrastructure
GPON technology
ODFs and fiber distribution systems
Fiber splitters and passive optical network components
Fiber route tracing and cable management
Preventive and corrective maintenance
Network documentation and reporting
Basic IP networking concepts
Network troubleshooting and incident management
Personal Competencies
Strong troubleshooting and analytical skills
High level of technical competence and attention to detail
Ability to work independently with minimal supervision
Strong sense of ownership and accountability
Ability to work under pressure and respond effectively to network emergencies
Good communication and reporting skills
Strong teamwork and collaboration skills
Good time management and task prioritization
Willingness to work outside regular working hours, including weekends and public holidays when required
High level of integrity and professionalism
Performance Expectations
Success in this role will be measured against key performance areas including:
Fiber network availability and uptime
Mean Time to Repair (MTTR)
Fault resolution and restoration time
Reduction in recurring fiber faults
Quality and accuracy of fiber installations
OTDR and optical power test compliance
Preventive maintenance completion rate
SLA compliance
Quality and accuracy of network documentation
Response time to network incidents
Successful installation and commissioning activities
Reduction of customer-impacting fiber incidents
Working Conditions
The role involves frequent fieldwork and travel to customer locations, network sites, POPs, and fiber routes.
The successful candidate must be willing and able to participate in emergency fault restoration activities outside regular working hours.
The role may require working weekends, public holidays, and extended hours based on network operational requirements.